Agents Level B 1 1
Company: Gainwell Technologies
Location: West Sacramento
Posted on: January 12, 2021
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Job Description:
Job Description:Essential Job Functions* Answers telephone calls
using an automated system and responds to general to moderately
complex provider questions and/or forwards calls to appropriate
personnel.* Researches provider calls/inquiries and responds to
appropriate parties in accordance with service level agreements
(SLAs).* Records calls in a customer relationship management (CRM)
ticketing solution, troubleshoots and resolves provider requests
and updates provider history with results of inquiry to include
proper documentation.* Interfaces with team personnel, management,
and customers in reference to customer service issues.* Conducts
outbound calls to providers or their agents in response to
voicemail inquiries, customer direction or other business
needs.Basic Qualifications* High school diploma or G.E.D.* 6 months
minimum, prefer one or more years of customer service or other
telephone experience* Experience working with organizational
functions and personnel* Experience working with fax machines,
computer software, and telephone technology* Experience working
with and skilled in the use of help desk softwareOther
Qualifications* Business and analytical problem solving skills*
Communication skills* Ability to work independently* Ability to
follow oral and written directionsWork Environment* Office
environment* May require shift or remote work
Keywords: Gainwell Technologies, West Sacramento , Agents Level B 1 1, Sales , West Sacramento, California
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