Agents Level B 1 1

Company: Gainwell Technologies
Location: West Sacramento
Posted on: January 12, 2021

Job Description:

Job Description:Essential Job Functions* Answers telephone calls using an automated system and responds to general to moderately complex provider questions and/or forwards calls to appropriate personnel.* Researches provider calls/inquiries and responds to appropriate parties in accordance with service level agreements (SLAs).* Records calls in a customer relationship management (CRM) ticketing solution, troubleshoots and resolves provider requests and updates provider history with results of inquiry to include proper documentation.* Interfaces with team personnel, management, and customers in reference to customer service issues.* Conducts outbound calls to providers or their agents in response to voicemail inquiries, customer direction or other business needs.Basic Qualifications* High school diploma or G.E.D.* 6 months minimum, prefer one or more years of customer service or other telephone experience* Experience working with organizational functions and personnel* Experience working with fax machines, computer software, and telephone technology* Experience working with and skilled in the use of help desk softwareOther Qualifications* Business and analytical problem solving skills* Communication skills* Ability to work independently* Ability to follow oral and written directionsWork Environment* Office environment* May require shift or remote work

Keywords: Gainwell Technologies, West Sacramento , Agents Level B 1 1, Sales , West Sacramento, California