CRM Technical Business Analyst (Salesforce)
Company: Barclays
Location: West Sacramento
Posted on: January 17, 2023
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Job Description:
As Barclays' CRM Technical Business Analyst (Salesforce), based
in New York will be working closely with various stakeholders
within IT, Control functions and the business to define the
requirements for the CRM for Banking salesforce.com platform, work
with the globally distributed development team to deliver on those
requirements and also help with the testing of the deliveries.
Barclays is one of the world's largest and most respected financial
institutions, with 329 years of success, quality and innovation
behind us. We've helped millions of individuals and businesses
thrive, creating financial and digital solutions that the world now
takes for granted. An important and growing presence in the USA, we
offer careers providing endless opportunity. WHAT WILL YOU BE
DOING? Participating in requirements gathering & definition,
analysis, and design phases Acting as liaison and coordinator
between stakeholders and technology team, communicating effectively
with each group using their preferred vocabularies Assisting with
testing cycles, utilising off-shore testing team and coordinating
business involvement Answering queries in the support queue and
maintain the issues/features tracking database Preparing management
reports to track status of deliverables, system usage KPIs and
delivery progress against roadmap Monitoring solution quality and
advise project manager and team leads on areas for process
improvement Assisting the team in evaluating trade-offs between
quality, features and delivery Evaluating current business
processes to identify potential areas of improvement WHAT WE'RE
LOOKING FOR: 5 years' experience in an Investment banking
environment, with strong skills in analysing business processes,
supporting data structures and recommending improvements 2 years'
experience working as part of an agile development team Knowledge
of SQL, software development and SDLC Undergraduate degree in
Computer Science or equivalent field SKILLS THAT WILL HELP YOU IN
THE ROLE: Master's degree in a technical field Great analytical
skills and ability to use them in multiple user and IT environments
globally Knowledge of Salesforce (nice to have) Proactive team
player with well-developed interpersonal skills WHERE WILL YOU BE
WORKING? You will be working at our Americas Headquarters at 745
Seventh Avenue. This 37-story office tower is located in Times
Square in the heart of Manhattan and features a cafeteria, fitness
center and state-of-the-art LED signage on the facade of the
building. Because this position involves regular in-person contact
with other employees and stakeholders, the Company requires proof
of vaccination against COVID-19. As an equal opportunity employer,
the company will provide reasonable accommodation to those
individuals who are unable to be vaccinated consistent with
federal, state, and a local law.
Keywords: Barclays, West Sacramento , CRM Technical Business Analyst (Salesforce), Professions , West Sacramento, California
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