IT Help Desk Technician I

Company: Clark Pacific
Location: West Sacramento
Posted on: April 2, 2021

Job Description:

At Clark Pacific, exciting building projects are just the beginning! As the West Coast's leading prefabricator of building systems, our talented team of professionals bridges the gap between construction and manufacturing every day, providing solutions and innovations that deliver high-performance structures with enhanced cost, schedule, and safety. It all starts with the Clark Pacific Employee Experience: top talent people working together in an environment that fosters collaboration, growth & development, and compassion. We are great people doing great things, together!
We have over 50 years of experience and have successfully contributed to some of the West Coast's most iconic buildings including the Golden 1 Center, the Apple II Campus, the San Francisco 49ers stadium, and the Stanford Escondido Village Graduate Housing to name just a few. When people want to experience, quality, and a partner they can trust, they choose Clark Pacific. Repeat customers, numerous building and environmental stewardship awards, and great employees are some of the things for which we are most proud and grateful.
Clark Pacific is seeking an IT Help Desk Technician to support our West Sacramento, CA location.
Overview of the position:The IT Help Desk Technician I's role is to provide a single point of contact for end-users to receive support and maintenance within the organization's end-user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance. They will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate fashion and provide end-user assistance where required
Specific accountability for this position includes:

• Reasonable accommodations may be made to enable qualified individuals to perform the essential functions.
• Exercise a high level of professionalism and confidentiality when working with staff, projects, and proprietary information.
• Record, track and document IT service incidents; resolve incidents per established Service Level Agreements.
• Provide proactive support to Clark Pacific employees to ensure the optimal working of the hardware and software and provide coaching on best practices.
• Support implementation of new computers, hardware projects, and hardware installations.
• Install pre-packaged software as needed and perform updates to software releases.
• Be knowledgeable of tools available for the diagnostic and performance of hardware. Perform hands-on fixes at the desktop level when remote tools are not appropriate.
• Work with third-party support and PC equipment vendors as required.
• Follow the defined process for onboarding and off-boarding employees.
• Contribute to technician knowledge base and create help sheets for users.
• Other duties as assigned
  Experience and Education:
  • Bachelor's degree in MIS or Computer Science or equivalent experience is required.
  • Minimum 2 years in IT Help Desk Support is required.
  • Experience with desktop and server operating systems is required.
  • Extensive application support experience of Microsoft Office, SharePoint is required.
  • Experience administering Revit, Tekla, Viewpoint, Bluebeam, and other applications used in construction strongly desired.
    Interested? Want to learn more? If you're a hard-working nice person who is smart and curious and think that this position is right for you, we want to hear from you. Please apply and let's begin the journey. Welcome to Clark Pacific. Let's do great things together!
    Clark Pacific is an Equal Opportunity Employer

Keywords: Clark Pacific, West Sacramento , IT Help Desk Technician I, Professions , West Sacramento, California