Parts Specialist

Company: TMH (Total Material Handling and Toyota Material H
Location: West Sacramento
Posted on: May 25, 2023

Job Description:

Job Type

Full-time

Description

JOB OVERVIEW

The Parts Associate in our Total Power business unit works closely with and supports the larger parts and service department in achieving daily goals. This associate works at a fast pace to accurately pick customer orders, prepare those orders for shipment, cycle count parts stock, put parts in their proper bin according to detailed 5S quality standards, and follow the shipping and receiving process, including accurate logging of orders. The Associate is also responsible for fulfilling parts orders, managing parts inventory, and providing excellent customer service and technical expertise to walk-in and telephone customers. Most of the day is spent in our warehouse working within a fence enclosed parts area with high ceilings.

JOB DUTIES / RESPONSIBILITIES

Shipping & Delivery

• Pull, pack, and ship all outgoing orders for parts/materials. Verify all orders pulled are accurate
• Distribute materials/parts to their intended destination, i.e., customer shipments, job bins, Will-Call shelves, etc.
• Report all discrepancies with part orders and incoming material to immediate supervisor
• Ensure branch transfers are properly placed in their corresponding locations
• Pickup, distribute and ship all inter-branch mail
• Arrange carrier for orders requiring pickup and delivery
• Pickup and deliver equipment and parts as directed by Parts and Service Department
• Order all shipping supplies such as cardboard boxes, UPS labels and other supplies required to process shipments, Bills of lading for all outside carriers. (Federal Express, Airborne etc.)
• Assist with Shipping and Receiving of heavy equipment as directed
  Receiving
  
  • Unpack received boxes, compare to invoice and stage for shipment or place in its proper location
  • Receive and process all incoming parts/materials. Verify accuracy using corresponding purchase order
  • Notify other departments of material arrival and distribute
  • Stage all will call orders and ensure all "ship complete" orders are properly matched in their respective locations
    Sales
    
    • Provide superior customer service to all internal, walk-in and telephone customers
    • Provide quick response in answering all phone and email inquiries
    • Use all resources necessary to ensure the customer needs are met as quickly as possible
    • Process part orders for customers as well as Road and Shop Technicians
    • Provide parts information to Service Advisors to ensure accurate and timely quotes (within 24 hrs) as requested, providing status until closed
    • Expedite and advise customers and Total Power colleagues on the status of all backordered items
    • Process returns from customers and vendors (RTV's)
    • Return parts to stock and bin location as needed
      Stocking & General Maintenance
      
      • Pull all truck stock orders and place in proper truck bin
      • Assign Bin locations to all new stock items
      • Maintain neat and orderly workplace
      • Assist with inventories of all Service vans
      • Report immediately any safety or company policy violations to your supervisor
      • Follow written policies and procedures with in the RJMS IIPP Program
      • Other responsibilities, duties and/or special projects may be assigned, as management deems necessary
        
        Requirements
        
        Required
        
        • High School Diploma
        • At least one-year experience working in parts stocking, shipping, receiving and/or parts sales
        • Ability to communicate effectively with employees, vendors and customers
        • Ability to speak, read and write English fluently
        • Ability to shift priorities in a changing environment
        • Clean DMV Driving Record & Drug Screen required
        • Valid California driver's license
        • Ability to drive vans and trucks for pickup and delivery of equipment
        • Basic PC keyboarding skills and familiarity with Windows environment
          Desired
          
          • Forklift Certified
          • Experience with UPS and FEDERAL EXPRESS online computer systems
            PHYSICAL ENVIRONMENT
            
            • Approximately 85% is spent standing, squatting, kneeling, or moving about the work areas that can fluctuate in temperature from hot to cold
            • Approximately 10% is spent seated or standing at a desk, working on the telephone or at a computer terminal
            • Approximately 5% is spent driving parts delivery truck, Forklift Trucks, and equipment
            • Operation of foot controls or repetitive foot movement required for driving equipment including forklift and motor vehicle
            • Must be able to lift up to 50#
              
              Salary Description
              
              Hourly

Keywords: TMH (Total Material Handling and Toyota Material H, West Sacramento , Parts Specialist, Other , West Sacramento, California