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Warranty Administrator III

Company: Valley Power Systems, Inc.
Location: West Sacramento
Posted on: May 24, 2023

Job Description:

Position Overview:

Responsible for assisting Service Department and dealers with warranty and policy procedures and information as well as writing and processing warranty claims.Work requires attention to detail, initiative and ability to work independently with minimum supervision.

Principal Duties and Responsibilities (Essential Functions):

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Reviews service invoices for warranty information.
  • Assists Service Department with warranty and policy procedures.
  • Assists dealers with warranty and policy procedures.
  • Approves and processes distributor and dealer warranty claims.
  • Writes/processes warranty claims for Service Department.
  • Check and validate coverage for valid warranty claims
  • Code and process service warranty claims
  • Maintain files & logs
  • Follow up on status of claim including disposition, correction of claim errors; communication with factory and branches for resolution including re-filing claim if necessary.
  • Prepare parts return list and update shipping information.
  • Review and process warranty credits to A/R.
  • Maintain and track progress of warranty WIP.
  • Meets with manufacturers' representatives to stay current on all new procedures.
  • Regular attendance is an essential function of the job.
  • Performs other duties as assigned.

    Qualifications & Skills:

    • Excellent oral and written communication skills.
    • Excellent organizational skills.
    • Must understand basic mechanical terminology.
    • Good aptitude for numbers.
    • Strong general office background required.
    • Experience coordinating and processing paperwork required.
    • AS400 experience a plus.
    • Ability to work effectively with others using good interpersonal skills.
    • Must have good phone etiquette.
    • Must understand basic mechanical terminology.
    • Experience coordinating and processing paperwork required.
    • Analytical ability to resolve issues where problems are not difficult or complex.

      Education & Experience:

      • High school diploma or GED and/or equivalent combination of education, experience and training that has provided knowledge, skills, and ability necessary for satisfactory job performance.
      • 1-3 yrs related experience.
      • Product knowledge and/or mechanical aptitude.

        Work Environment

        While performing the duties of this job, the employee is in an office environment.May use computer keyboard and monitor for over six hours a day; high volume use of telephone and computer.

        Physical Requirements:

        The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

        • Must be able to lift up to 5 pounds independently
        • Requires sitting for an extended period of time
        • Requires excellent visual acuity and manual dexterity.
        • Requires the ability to hear and speak with others in-person or on the phone.

          Other Criteria:

          • Complies with Company policies and procedures.
          • Performs job safely with respect to others, to property and to individual safety.
          • Works effectively with others in the company to encourage teamwork and productivity.
          • We are drug free workplace that conducts pre-employment physical and drug screenings. We are regulated by the department of transportation and will be conducting random drug testing at regular intervals.

            EEO Statement

            Valley and the Valley Power Systems Family of Companies is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

            Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

            The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Valley Power Systems, Inc., West Sacramento , Warranty Administrator III, Other , West Sacramento, California

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