Technical Administrative Coordinator
Company: Astound
Location: West Sacramento
Posted on: March 16, 2023
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Job Description:
Description Technical Administrative Coordinator
West Sacramento, CA
Astound Broadband, the sixth-largest telecommunications provider in
the United States, is a leading supplier of cutting-edge technology
and communications services-and applicants like you make it all
possible. To develop your career, we provide one-on-one training
and coaching, a supportive work environment and the opportunity to
represent a superior telecommunications company.
Additionally, we offer a robust benefits package, including
rewards, recognition and employee discounts to ensure your
continued success. With us, you'll stay empowered to do your best
work by creating astounding possibilities for local communities and
beyond.
Entrepreneurial yet established and growing organization where you
can make a true impact!
Astound Broadband is hiring for a Technical Administrative
Coordinator in our West Sacramento, CA office. This position will
provide a high level of administration support to the Region
ranging from communicating with customers, contractors and internal
customers. Primarily responsible for coordinating all bury drop
work and handling installation and service call backs to customers
in order to resolve customer concerns. Performs various
administrative functions to assist the region in providing
excellent customer service.
Where you will work:
A Day in the Life of the Technical Administrative Coordinator:
Install and service call backs related to the Net Promoter Score
report from a third party company. Responsible to contact
customers, coordinate necessary work to meet the needs of the
customers, follow up to ensure work is completed and update the
tracker for the customer resolutions.
Assist manager as needed in researching any complaints that come to
the regions through franchise or right of way authorities. Assist
with providing information to resolve issues as they arise. May be
dependent on location.
Provide exceptional customer service both internal and
external.
Project a professional business manner and operate with a high
degree of integrity.
Assist SVP with projects and provide research & data when
needed.
Oversee the bury drop process for the region. This Process
includes; Reviewing the bury drop form for accuracy and complete
information; submits the form to construction for assessment;
assign a work order for the drop; contact the contractor; when the
job is completed by contractor, make contact with the customer to
schedule the cut over and track proper status.
Work the age work order list and take appropriate action on any
work orders over 2 weeks old which may include contacting customers
or working with internal departments to complete the work
order.
Verify customer accounts for technician commissions and note the
tracking report.
Assist with field audit projects as needed; run audit reports by
node, building, and street.
Support day to day activities and administrative duties of the
technical regional group as needed.
Must have the ability to communicate effectively by telephone,
correspondence, and in person
Must be able to sit for extended periods
Must have ability to frequently use repetitive motions of the
wrist, hands and/or fingers
Must be able to work in a standard office environment; no hazardous
or disagreeable work conditions
Must have ability to operate standard office equipment, to include
personal computer, telephone, printer, copier, facsimile machine,
and calculator
Must demonstrate excellent attendance & punctuality
What You Bring to the Table:
Required minimum 2 years of experience in professional office
environment
General cable and telecommunications experience preferred
Outstanding customer service skills
Upbeat, friendly demeanor
Ability to maintain high level of confidentiality
Proficient in Word, Excel, and cable billing systems.
Excellent organizational and multi-tasking skills
Outstanding written and verbal communication skills
Motivated and possessing the ability to work independently with
little or no supervision
Education and Certifications:
We're Proud to Offer a Comprehensive Benefits Package
Including:
The base salary range in California for this position is $20.00 -
$26.26 per hour, plus opportunities for bonus, benefits and
commission, if applicable. The base pay range represents the low
and high end of the hiring range for this job. Actual pay will vary
and may be above or below the range based on various factors
including but not limited to relevant skills, experience, and
capabilities. It is specific to California and may not be
applicable to other locations.
Our Mission Statement:
* Take care of our customers
* Take care of each other
* Do what we say we are going to do
* Have fun
Diverse Workforce / EEO:
Astound Broadband is proud to be an Equal Opportunity Employer. We
embrace, support, and thrive on each other's differences to
maximize the experience of our teammates and our community. We are
committed to providing an environment of mutual respect where equal
employment opportunities are available to all applicants and
teammates without regard to race, color, religion, sex, pregnancy
(including childbirth, lactation and related medical conditions),
national origin, age, physical and mental disability, marital
status, sexual orientation, gender identity, gender expression,
genetic information (including characteristics and testing),
military and veteran status, and any other characteristic protected
by applicable law.
Equal Opportunity Employer/Protected Veterans/Individuals with
Disabilities
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Astound, West Sacramento , Technical Administrative Coordinator, Other , West Sacramento, California
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