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Technical Administrative Coordinator

Company: Astound
Location: West Sacramento
Posted on: March 16, 2023

Job Description:

Description Technical Administrative Coordinator
West Sacramento, CA
Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.
Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.
Entrepreneurial yet established and growing organization where you can make a true impact!
Astound Broadband is hiring for a Technical Administrative Coordinator in our West Sacramento, CA office. This position will provide a high level of administration support to the Region ranging from communicating with customers, contractors and internal customers. Primarily responsible for coordinating all bury drop work and handling installation and service call backs to customers in order to resolve customer concerns. Performs various administrative functions to assist the region in providing excellent customer service.

Where you will work:

  • This position will be based in Astounds West Sacramento, CA office.

    A Day in the Life of the Technical Administrative Coordinator:

    • Install and service call backs related to the Net Promoter Score report from a third party company. Responsible to contact customers, coordinate necessary work to meet the needs of the customers, follow up to ensure work is completed and update the tracker for the customer resolutions.

    • Assist manager as needed in researching any complaints that come to the regions through franchise or right of way authorities. Assist with providing information to resolve issues as they arise. May be dependent on location.

    • Provide exceptional customer service both internal and external.

    • Project a professional business manner and operate with a high degree of integrity.

    • Assist SVP with projects and provide research & data when needed.

    • Oversee the bury drop process for the region. This Process includes; Reviewing the bury drop form for accuracy and complete information; submits the form to construction for assessment; assign a work order for the drop; contact the contractor; when the job is completed by contractor, make contact with the customer to schedule the cut over and track proper status.

    • Work the age work order list and take appropriate action on any work orders over 2 weeks old which may include contacting customers or working with internal departments to complete the work order.

    • Verify customer accounts for technician commissions and note the tracking report.

    • Assist with field audit projects as needed; run audit reports by node, building, and street.

    • Support day to day activities and administrative duties of the technical regional group as needed.

    • Must have the ability to communicate effectively by telephone, correspondence, and in person

    • Must be able to sit for extended periods

    • Must have ability to frequently use repetitive motions of the wrist, hands and/or fingers

    • Must be able to work in a standard office environment; no hazardous or disagreeable work conditions

    • Must have ability to operate standard office equipment, to include personal computer, telephone, printer, copier, facsimile machine, and calculator

    • Must demonstrate excellent attendance & punctuality

      What You Bring to the Table:

      • Required minimum 2 years of experience in professional office environment

      • General cable and telecommunications experience preferred

      • Outstanding customer service skills

      • Upbeat, friendly demeanor

      • Ability to maintain high level of confidentiality

      • Proficient in Word, Excel, and cable billing systems.

      • Excellent organizational and multi-tasking skills

      • Outstanding written and verbal communication skills

      • Motivated and possessing the ability to work independently with little or no supervision

        Education and Certifications:

        • High school diploma or equivalent
        • Preferred: Experience related to ICOM

          We're Proud to Offer a Comprehensive Benefits Package Including:

          • 401k with employer match
          • Insurance options including: medical, dental, vision, life and STD insurance
          • Paid Time Off/Vacation: 80 hours per year and increases based on tenure with the organization (**PTO/Vacation is specific to our West region and could vary within other geographical regions.)
          • Paid Holidays: 7 days per year
          • Paid Sick Leave based on state and local ordinance (**Sick leave is specific to our West region and could vary within other geographical regions.)
          • Tuition reimbursement program
          • Employee discount program

            The base salary range in California for this position is $20.00 - $26.26 per hour, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to California and may not be applicable to other locations.
            Our Mission Statement:
            * Take care of our customers
            * Take care of each other
            * Do what we say we are going to do
            * Have fun

            Diverse Workforce / EEO:
            Astound Broadband is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other's differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
            Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

            The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Astound, West Sacramento , Technical Administrative Coordinator, Other , West Sacramento, California

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