Bilingual (English / Spanish, Mandarin, Cantonese, Korean) Customer Service Representative - Remote
Company: UnitedHealth Group
Location: West Sacramento
Posted on: March 16, 2023
|
|
Job Description:
$1,500 Sign On Bonus For External Candidates If you are located
within the Pacific or Mountain time zones, you will have the
flexibility to telecommute (work from home) as you take on some
tough challenges. Imagine being able to get answers to your health
plan questions from someone who speaks the same language as you do.
Or, the opposite, not being able to get the answers. At
UnitedHealth Group , we want our customers to get those answers by
speaking to one of our Bilingual Representatives. If you're fluent
in English and Spanish, Mandarin, Cantonese or Korean , we can show
you how to put all of your skills, your passions and your energy to
work in a fast- growing environment. Who says house calls are a
thing of the past? At UnitedHealth Group , we're always looking for
new ways to run our service centers, improve our service levels and
help people lead healthier lives. Here's an opportunity with one of
our most exciting business areas: Optum - a growing part of our
family of businesses that make UnitedHealth Group a Fortune 10
leader. Now's your chance to make a real impact by being an
integral part of our progressive house calls program. Join us as we
go beyond basic care to health programs integrated across the
entire continuum of care. This position is full-time (40
hours/week) Monday - Friday. Employees are required to work an
8-hour shift between our normal business hours of 9:00 am to 5:30
pm PST, 10am to 6:30pm MST. It may be necessary, given the business
need, to work occasional overtime or weekend. Training hours-
Virtual Training- 8 weeks 8-4:30PM PST/9-5:30PM MST There are
several steps in our hiring process - it's a thorough process
because we want to ensure the best job and culture fit for you and
for us. In today's ultra-competitive job market, the importance of
putting your best foot forward is more important than ever. And you
can start by completing all required sections of your application.
(i.e. profile, history, certifications and application/job
questions). Once you submit your resume, you'll receive an email
with next steps. This may include a link for an on-line
pre-screening test that we ask you to complete as part of our
selection process. You may also be asked to complete a digital
video interview, but we will offer full instructions and tips to
help you. After you have completed all of these steps, you can
check on the status of your application at any time, but you will
also be notified via e-mail. http://uhg.hr/OurApplicationProcess
All Telecommuters will be required to adhere to UnitedHealth
Group's Telecommuter Policy. Primary Responsibilities: Call members
to schedule in home visits with a Physician or a Nurse Practitioner
Answer inbound calls from members and assist them with their
inquiries Ensure that the appointments are scheduled accurately and
resolve any scheduling issues or concern This is high volume,
customer service environment. You'll need to be efficient,
productive and thorough dealing with our members over the phone.
You also must be able to work a flexible schedule that includes
evening hours. Hear directly from our business leaders to find out
more about our Housecalls Customer Service roles and the impact you
can make for our members: https://uhg.hr/HouseCalls3/5/21 You'll be
rewarded and recognized for your performance in an environment that
will challenge you and give you clear direction on what it takes to
succeed in your role as well as provide development for other roles
you may be interested in. Required Qualifications: High School
Diploma / GED (or higher) 1 years of work experience Experience
with Microsoft Word, Microsoft Excel and Outlook
(create/edit/save/send documents, spreadsheets and correspondence)
Ability to maintain confidentiality and adhere to HIPAA
requirements Ability to work 9:00am-5:30pn PST/10:00am-6:30pm MST
Bilingual fluency in English and Spanish, Mandarin, Cantonese or
Korean Preferred Qualifications: Experience working in the health
care industry Experience working with Medicaid or Medicare
Experience working in a customer retention focused role
Telecommuting Requirements: Reside within Pacific or Mountain time
zone Required to have a dedicated work area established that is
separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if
applicable) Must live in a location that can receive a UnitedHealth
Group approved high-speed internet connection or leverage an
existing high-speed internet service Must be able to connect
directly into internet - via hard wire (either directly to modem or
router) Soft Skills: Ability to type and talk at the same time
while navigating through multiple screens Experience working in a
metric-driven work environment Experience using an auto dialer
system Careers with Optum. Here's the idea. We built an entire
organization around one giant objective; make the health system
work better for everyone. So when it comes to how we use the
world's large accumulation of health - related information, or
guide health and lifestyle choices or manage pharmacy benefits for
millions, our first goal is to leap beyond the status quo and
uncover new ways to serve. Optum, part of the UnitedHealth Group
family of businesses, brings together some of the greatest minds
and most advanced ideas on where health care has to go in order to
reach its fullest potential. For you, that means working on high
performance teams against sophisticated challenges that matter.
Optum, incredible ideas in one incredible company and a singular
opportunity to do your life's best work. SM California, Nevada or
Washington Residents Only: The salary range for California / Nevada
/ Washington residents is $16.00 - $27.31.Pay is based on several
factors including but not limited to education, work experience,
certifications, etc. In addition to your salary, UnitedHealth Group
offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives PLEASE NOTE The sign on bonus is only available to
external candidates. Candidates who are currently working for a
UnitedHealth Group, UnitedHealthcare or related entity in a full
time, part time, or per diem basis ("Internal Candidates") are not
eligible to receive a sign on bonus. At UnitedHealth Group, our
mission is to help people live healthier lives and make the health
system work better for everyone. We believe everyone-of every race,
gender, sexuality, age, location and income-deserves the
opportunity to live their healthiest life. Today, however, there
are still far too many barriers to good health which are
disproportionately experienced by people of color, historically
marginalized groups and those with lower incomes. We are committed
to mitigating our impact on the environment and enabling and
delivering equitable care that addresses health disparities and
improves health outcomes - an enterprise priority reflected in our
mission. Diversity creates a healthier atmosphere: UnitedHealth
Group is an Equal Employment Opportunity / Affirmative Action
employer and all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, age,
national origin, protected veteran status, disability status,
sexual orientation, gender identity or expression, marital status,
genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment. RPO
YELLOW
Keywords: UnitedHealth Group, West Sacramento , Bilingual (English / Spanish, Mandarin, Cantonese, Korean) Customer Service Representative - Remote, Other , West Sacramento, California
Click
here to apply!
|