Tech Support Specialist III

Company: Raley's Supermarkets
Location: West Sacramento
Posted on: January 20, 2023

Job Description:

Overview:
Who We Are The Raley's Companies is a private, family-owned, and purpose-driven retail company headquartered in West Sacramento, CA. Since our founding in 1935, our store operations have grown to include more than 235 locations across four states and four Tribal Nations under eight well-known banners: Raley's, Bel Air, Nob Hill Foods, Raley's O-N-E Market, Bashas', Food City, AJ's Fine Foods and Bashas' Din-- Market. In addition, The Raley's Companies bridges the divide between the physical and digital retail experiences through the operation of Apium Logistics, Fieldera and FieldTRUE. Built on a higher purpose, the organization and our over 21,000 employees are committed to quality offerings, exceptional service and doing right by our team members, communities, and planet. -Today, -the Raley's, Bel Air Markets, Nob Hill Foods and Raley's O-N-E Market banners carry -on Tom's -legacy of -innovation -by serving as more than grocery stores. -Our purpose of changing the way the world eats, one plate at a time, -has made -Raley's -a trusted source for nutrition and wellness. -We strive to enhance transparency and education in the food system to help customers make more informed, healthy food choices. We also serve as -the destination for the best fresh products, affordable offerings, and personalized service. - -Perks & BenefitsCompetitive compensation, paid weeklyRetirement Savings Plan - 401(k) including company contributions and matching fundsTuition Reimbursement for qualified coursesScholarship opportunities for continued educationMedical, dental, and vision insurance for yourself and eligible dependentsPaid time offFamily leave and time offLife insuranceWellness Programs (Raley's Healthy Lifestyles)Flexible Spending Account (pre-tax - commuter, childcare, and medical expenses)Health Savings AccountCorporate store and discount programs (10% off groceries, free items)Discounts to amusement parks, gym memberships, mobile phone plans, etc. -Employee Assistance Program (free financial, legal, and mental health services)Charitable contribution opportunity and volunteer time off and community eventsFull onsite fitness centerPop up grocery marketAll you can eat fruit bar

Compensation:
The range displayed reflects the range the company reasonably expects to pay for the position. The actual compensation offered to the selected individual(s) will depend on their relevant education, training, or experience, among other bona fide factors.

Expected Minimum Pay Rate:
USD $28.46/Hr.

Expected Maximum Pay Rate:
USD $35.94/Hr.

Responsibilities:
What You Will Do -As a Technical Support Specialist III, you are responsible for coordinating, diagnosing and troubleshooting incoming employee calls. This role provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services connection, either locally or remotely. This job classification requires intermediate knowledge of PC hardware & software and computer operations experience on large systems and intermediate knowledge on Mainframe and Mid-Range Platforms. you will be part of our on-site Technical Assistance Center - -How You will Make a DifferenceYou will provide timely resolution of problems or escalation on behalf of the internal customer to appropriate IT technical staff. You will serve as the first point of contact for customers seeking technical assistance over the phone, email, or instant message. You will provide accurate information on IT products or services.You will determine and document the best solution based on the issue and details provided by the customer. You will identify and escalate situations requiring urgent attention.You will provide case status updates to management and end-users, and inform management of reoccurring problems.You will develop, document and implement standard operating procedures and customer service guidelines relating to IT support. You will monitor and respond to system operating errors to ensure accuracy of processing and recording. You will administrate help desk software.You will maintain records of processing problems and actions taken to correct problems. You will log events of shift, including system malfunctions and disruptions, into turnover log and create shift report for supervisor. -

Qualifications:
Who You Are -You are committed to a culture of respect and inclusion, valuing others for who they are and the unique contributions they make.You like to work in a fast-paced environmentYou take initiative -You are detail-oriented and value accuracyYou demonstrate strong verbal and written communication skillsYou have the ability to gain alignment across a diverse stakeholder group around priorities and plans in support of key business objectivesYou have a strong technical background in information systems -How you align with our FAMILY valuesFearless: You're -passionate about solving complex IT problems.Accountable: Your work shows you -care, -and you care as much as your passion for people.Memorable: You make lasting impressions and connections.Inspiring: You're not afraid to THINK BIG!Learning: You are consistently learning and staying up to date -of -current IT concepts, trends and cloud technologies.YOU: -You make an immediate and lasting impact -in -everything you do. -Must HavesBA/BS in Computer Science or related discipline preferred, or equivalent combination of education and experience. Minimum of four (4) years of technical support experience related to analytical and/or system support experience, or the equivalent combination of education, training and experience. Ability to organize, prioritize and manage multiple assignments, and meet tight deadlines.Demonstrated ability in customer service, accuracy of work and attention to detail.Ability to follow verbal and written instructions.Ability to work independently and in a group environment, and develop and maintain effective communication and working relationships with all customers. -Physical Demands - Employees may occasionally experience the following physical demands for extended periods of time:Work is performed in a business office environment. Occasional travel to outside locations or meetings may be required. Ability to work extended hours, as required, in support of the company's business need. - -Permanent residency in California or Nevada is a condition of employment for this position. This means a job offer may be denied or rescinded and, if employed, employment may be terminated if an applicant/team member ceases to reside in California or Nevada. -NOTE: This department is open 24/7 and requires open availability -for shift rotation. -Internal Applicants:--- No disciplinary action during the past 6 months.--- Your current leader must recommend that you apply for this position and provide endorsement upon request from HR.--- You must upload a resume and answer all application questions.

Keywords: Raley's Supermarkets, West Sacramento , Tech Support Specialist III, Other , West Sacramento, California