Tech Support Specialist III
Company: Raley's Supermarkets
Location: West Sacramento
Posted on: January 20, 2023
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Job Description:
Overview:
Who We Are The Raley's Companies is a private, family-owned, and
purpose-driven retail company headquartered in West Sacramento, CA.
Since our founding in 1935, our store operations have grown to
include more than 235 locations across four states and four Tribal
Nations under eight well-known banners: Raley's, Bel Air, Nob Hill
Foods, Raley's O-N-E Market, Bashas', Food City, AJ's Fine Foods
and Bashas' Din-- Market. In addition, The Raley's Companies
bridges the divide between the physical and digital retail
experiences through the operation of Apium Logistics, Fieldera and
FieldTRUE. Built on a higher purpose, the organization and our over
21,000 employees are committed to quality offerings, exceptional
service and doing right by our team members, communities, and
planet. -Today, -the Raley's, Bel Air Markets, Nob Hill Foods and
Raley's O-N-E Market banners carry -on Tom's -legacy of -innovation
-by serving as more than grocery stores. -Our purpose of changing
the way the world eats, one plate at a time, -has made -Raley's -a
trusted source for nutrition and wellness. -We strive to enhance
transparency and education in the food system to help customers
make more informed, healthy food choices. We also serve as -the
destination for the best fresh products, affordable offerings, and
personalized service. - -Perks & BenefitsCompetitive compensation,
paid weeklyRetirement Savings Plan - 401(k) including company
contributions and matching fundsTuition Reimbursement for qualified
coursesScholarship opportunities for continued educationMedical,
dental, and vision insurance for yourself and eligible
dependentsPaid time offFamily leave and time offLife
insuranceWellness Programs (Raley's Healthy Lifestyles)Flexible
Spending Account (pre-tax - commuter, childcare, and medical
expenses)Health Savings AccountCorporate store and discount
programs (10% off groceries, free items)Discounts to amusement
parks, gym memberships, mobile phone plans, etc. -Employee
Assistance Program (free financial, legal, and mental health
services)Charitable contribution opportunity and volunteer time off
and community eventsFull onsite fitness centerPop up grocery
marketAll you can eat fruit bar
Compensation:
The range displayed reflects the range the company reasonably
expects to pay for the position. The actual compensation offered to
the selected individual(s) will depend on their relevant education,
training, or experience, among other bona fide factors.
Expected Minimum Pay Rate:
USD $28.46/Hr.
Expected Maximum Pay Rate:
USD $35.94/Hr.
Responsibilities:
What You Will Do -As a Technical Support Specialist III, you are
responsible for coordinating, diagnosing and troubleshooting
incoming employee calls. This role provides support services to
employees with technical problems and information technology issues
involving desktop, laptop or network services connection, either
locally or remotely. This job classification requires intermediate
knowledge of PC hardware & software and computer operations
experience on large systems and intermediate knowledge on Mainframe
and Mid-Range Platforms. you will be part of our on-site Technical
Assistance Center - -How You will Make a DifferenceYou will provide
timely resolution of problems or escalation on behalf of the
internal customer to appropriate IT technical staff. You will serve
as the first point of contact for customers seeking technical
assistance over the phone, email, or instant message. You will
provide accurate information on IT products or services.You will
determine and document the best solution based on the issue and
details provided by the customer. You will identify and escalate
situations requiring urgent attention.You will provide case status
updates to management and end-users, and inform management of
reoccurring problems.You will develop, document and implement
standard operating procedures and customer service guidelines
relating to IT support. You will monitor and respond to system
operating errors to ensure accuracy of processing and recording.
You will administrate help desk software.You will maintain records
of processing problems and actions taken to correct problems. You
will log events of shift, including system malfunctions and
disruptions, into turnover log and create shift report for
supervisor. -
Qualifications:
Who You Are -You are committed to a culture of respect and
inclusion, valuing others for who they are and the unique
contributions they make.You like to work in a fast-paced
environmentYou take initiative -You are detail-oriented and value
accuracyYou demonstrate strong verbal and written communication
skillsYou have the ability to gain alignment across a diverse
stakeholder group around priorities and plans in support of key
business objectivesYou have a strong technical background in
information systems -How you align with our FAMILY valuesFearless:
You're -passionate about solving complex IT problems.Accountable:
Your work shows you -care, -and you care as much as your passion
for people.Memorable: You make lasting impressions and
connections.Inspiring: You're not afraid to THINK BIG!Learning: You
are consistently learning and staying up to date -of -current IT
concepts, trends and cloud technologies.YOU: -You make an immediate
and lasting impact -in -everything you do. -Must HavesBA/BS in
Computer Science or related discipline preferred, or equivalent
combination of education and experience. Minimum of four (4) years
of technical support experience related to analytical and/or system
support experience, or the equivalent combination of education,
training and experience. Ability to organize, prioritize and manage
multiple assignments, and meet tight deadlines.Demonstrated ability
in customer service, accuracy of work and attention to
detail.Ability to follow verbal and written instructions.Ability to
work independently and in a group environment, and develop and
maintain effective communication and working relationships with all
customers. -Physical Demands - Employees may occasionally
experience the following physical demands for extended periods of
time:Work is performed in a business office environment. Occasional
travel to outside locations or meetings may be required. Ability to
work extended hours, as required, in support of the company's
business need. - -Permanent residency in California or Nevada is a
condition of employment for this position. This means a job offer
may be denied or rescinded and, if employed, employment may be
terminated if an applicant/team member ceases to reside in
California or Nevada. -NOTE: This department is open 24/7 and
requires open availability -for shift rotation. -Internal
Applicants:--- No disciplinary action during the past 6 months.---
Your current leader must recommend that you apply for this position
and provide endorsement upon request from HR.--- You must upload a
resume and answer all application questions.
Keywords: Raley's Supermarkets, West Sacramento , Tech Support Specialist III, Other , West Sacramento, California
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