Training Specialist Call Center Member/Provider

Company: Gainwell
Location: West Sacramento
Posted on: January 12, 2022

Job Description:

Gainwell Technologies LLC

Summary Job Description Essential Job Functions

• Conducts training courses, both on-site and on-line, for professional development and non-technical skills training to include lectures, web-based programs and hands-on sessions.
• Works with applicable business unit/area to establish specifications of course, prerequisite skills and knowledge for trainees. Ensures that training courses address all levels of employee.
• Prepares lesson plans including developing and preparing training materials such as manuals, handouts, instructor guides and audio-visuals.
• Assists in conducting needs assessments to ensure training needs are met.
• Gathers, reviews and analyzes course evaluations to determine effectiveness of training sessions. Prepares recommendations and reports to senior level personnel and/or management.
• Reviews, as requested, external training programs to determine feasibility of purchase. Makes recommendations to management as appropriate. Basic Qualifications
  • Bachelor's degree or equivalent combination of education and experience
  • Bachelor's degree in business administration, organizational development, human resources or related field preferred
  • Three or more years of training experience
  • Experience working with communications practices, principles and procedures for both on-site and on-line presentations
  • Experience working with instructional design and adult learning and training methodologies Other Qualifications
    • Communication skills to develop training manuals and procedures
    • Presentation skills to train and educate employees
    • Interpersonal skills for interacting with all levels of employees
    • Personal computer and business solutions software skills
    • Analytical skills
    • Organization and time management skills
    • Ability to prioritize and meet deadlines
    • Ability to maintain high level of confidentiality regarding employee information
    • Ability to work independently and as part of a team
    • Ability and desire to actively pursue learning opportunities in the training fields
    • Ability to understand and apply federal, state and local changes to and/or new regulations/laws pertaining to human resources
    • Willingness to travel Work Environment
      • Office environment Job Description Qualifications

Keywords: Gainwell, West Sacramento , Training Specialist Call Center Member/Provider, Other , West Sacramento, California