Training Specialist Call Center Member/Provider

Company: Gainwell
Location: West Sacramento
Posted on: January 12, 2022

Job Description:

Gainwell Technologies LLCSummary Job Description Essential Job Functions Conducts training courses, both on-site and on-line, for professional development and non-technical skills training to include lectures, web-based programs and hands-on sessions. Works with applicable business unit/area to establish specifications of course, prerequisite skills and knowledge for trainees. Ensures that training courses address all levels of employee. Prepares lesson plans including developing and preparing training materials such as manuals, handouts, instructor guides and audio-visuals. Assists in conducting needs assessments to ensure training needs are met. Gathers, reviews and analyzes course evaluations to determine effectiveness of training sessions. Prepares recommendations and reports to senior level personnel and/or management. Reviews, as requested, external training programs to determine feasibility of purchase. Makes recommendations to management as appropriate. Basic Qualifications Bachelor's degree or equivalent combination of education and experience Bachelor's degree in business administration, organizational development, human resources or related field preferred Three or more years of training experience Experience working with communications practices, principles and procedures for both on-site and on-line presentations Experience working with instructional design and adult learning and training methodologies Other Qualifications Communication skills to develop training manuals and procedures Presentation skills to train and educate employees Interpersonal skills for interacting with all levels of employees Personal computer and business solutions software skills Analytical skills Organization and time management skills Ability to prioritize and meet deadlines Ability to maintain high level of confidentiality regarding employee information Ability to work independently and as part of a team Ability and desire to actively pursue learning opportunities in the training fields Ability to understand and apply federal, state and local changes to and/or new regulations/laws pertaining to human resources Willingness to travel Work Environment Office environment Job Description Qualifications

Keywords: Gainwell, West Sacramento , Training Specialist Call Center Member/Provider, Other , West Sacramento, California