WFM Call Center Support Provider Member

Company: Gainwell Technologies
Location: West Sacramento
Posted on: January 12, 2021

Job Description:

Job Description:Essential Job Functions* Coordinates activities of functional areas or of department account leads to ensure that business solution objectives are met.* Assists in interpreting demand forecasts and in planning and delivering of end-to-end services.* Maintains records of account specific service problems and assists in prioritizing work requests.* Assists in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications.* Assists in identifying service improvements to increase customer satisfaction.* Ensures delivery of projects meet client and company expectations and needs.Basic Qualifications* Bachelor's degree or equivalent combination of education and experience* Bachelor's degree in business administration, engineering, information systems or related field preferred* Zero or more years of support services or project or program experience* Experience working with the technology industry* Experience working with company products and operating systemsOther Qualifications* Basic project management skills* Basic analytical and problem solving skills* Interpersonal skills to interact with customers and team members* Organization and time management skills* Communication skills* Ability to work in a team environment* Willingness to travelWork Environment* Office environment

Keywords: Gainwell Technologies, West Sacramento , WFM Call Center Support Provider Member, Other , West Sacramento, California