Supervisor - Technical Assistance Center
Company: Raley's Supermarkets
Location: West Sacramento
Posted on: May 25, 2023
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Job Description:
Overview:Who We Are The Raleys Companies is a private,
family-owned, and purpose-driven retail company headquartered in
West Sacramento, CA. Since our founding in 1935, our store
operations have grown to include more than 235 locations across
four states and four Tribal Nations under eight well-known banners:
Raleys, Bel Air, Nob Hill Foods, Raleys O-N-E Market, Bashas, Food
City, AJs Fine Foods and Bashas Din Market. In addition, The Raleys
Companies bridges the divide between the physical and digital
retail experiences through the operation of Apium Logistics,
Fieldera and FieldTRUE. Built on a higher purpose, the organization
and our over 21,000 employees are committed to quality offerings,
exceptional service and doing right by our team members,
communities, and planet. Today, the Raleys, Bel Air Markets, Nob
Hill Foods and Raleys O-N-E Market banners carry on the legacy of
innovation by serving as more than grocery stores. Our purpose of
changing the way the world eats, one plate at a time, has made
Raleys a trusted source for nutrition and wellness. We strive to
enhance transparency and education in the food system to help
customers make more informed, healthy food choices. We also serve
as the destination for the best fresh products, affordable
offerings, and personalized service.Perks & Benefits:Competitive
compensation, paid weeklyEligible for annual incentive
bonusRetirement Savings Plan - 401(k) including company
contributions and matching fundsTuition Reimbursement for qualified
coursesScholarship opportunities for continued educationMedical,
dental, and vision insurance for yourself and eligible
dependentsPaid time offFamily leave and time offLife
insuranceWellness Programs (Raleys Healthy Lifestyles)Flexible
Spending Account (pre-tax - commuter, childcare, and medical
expenses)Health Savings AccountCorporate store and discount
programs (10% off groceries, free items)Discounts to amusement
parks, gym memberships, mobile phone plans, etc. Employee
Assistance Program (free financial, legal, and mental health
services)Charitable contribution opportunity and volunteer time off
and community eventsFull on-site fitness centerOn-site pop up
grocery marketOn-site all you can eat fruit barLaptop and mobile
device (Mac is an option!) Compensation:The range displayed
reflects the range the company reasonably expects to pay for the
position. The actual compensation offered to the selected
individual(s) will depend on their relevant education, training, or
experience, among other bona fide factors.Expected Minimum Pay
Rate:USD $71,300.00/Yr.Expected Maximum Pay Rate:USD
$92,700.00/Yr.Responsibilities:What You Will DoThe role of the
Supervisor, Technical Assistance Center (TAC) is to ensure the
smooth operation of technology and IT systems on all platforms and
provide direction, supervision and hands on assistance to the TAC
team. The Technical Assistance Center provides both responsive and
rapid front line technical support for all hardware and software to
end-users as a help desk function, effectively triaging,
escalating, and managing multiple issues to ensure resolution in a
quality customer-oriented fashion, aligned to standards, procedures
and protocols in place to address questions and problems
encountered by users. This role makes decisions relative to
escalating problems encountered to appropriate IT resources. How
You Will Make A Difference
Keywords: Raley's Supermarkets, West Sacramento , Supervisor - Technical Assistance Center, IT / Software / Systems , West Sacramento, California
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