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Field Service Engineer

Company: Veterans Prime, Inc.
Location: West Sacramento
Posted on: March 19, 2023

Job Description:

Field Service Engineer
Business stream:
Reports to:
Sr. Applications and Technical Support Engineer

Position Overview
Located in California, our company is an international company with over thirty years' experience supplying equipment to the food processing industry. We are a dynamic company with an outstanding product line and customer satisfaction in the sorting industry. Our US operation has an excellent opportunity for a Field Service Engineer.

We have operating facilities in the United States and overseas. -Through our specialized divisions, we design, manufacture and market sorting -solutions to the food processing industry. We are currently seeking to add someone who can support our Products to Customers in assigned Geographic territories.

Roles and Responsibilities:
- - - Carry out installations, calibrations, performance trials and acceptance tests for equipment.
- - - Provide technical support to remote equipment.
- - - Carry out ad hock and scheduled service on machines.
- - - Manage and control tools, test equipment, technical documentation and other assigned equipment.
- - - Project management and execution of nstallations including calibrations of each contracted product type (meat, potatoes, etc.) optimizing customer resources and involvement.
- - - Execute automation projects associated with nstallations within Automation Process Procedures and in consultation with a Senior Automation staff.
- - - Contribute to sales presentations and discussions as appropriate for selling the equipment and associated automation systems.
- - - Aid in the generation of support documentation for customers and support personnel.
- - - Liaises with Supply Chain and Sales staff to clarify all technical matters relating to the technical details in the sales proposal and subsequent order specifications.
- - - Manage and perform application support to the market and technical support to vendors as required.
- - - Connect with corporate based R&D engineers on component obsolescence and specification change issues.
- - - Maintain complete and secure engineering files on products in accordance with Tomra procedures.
- - - Approve customization of products to customer's requirements.

- - - Local testing of new applications.
- - - Other support activities as assigned on products.
- - - Coordinate shipment/delivery for equipment and parts of all sales, trials, and trade show material, etc.
- - - Schedule installation services required for all equipment installations
- - - Document service visits, equipment configurations and services as performed and evaluated in the field
- - - Coordinate with manufacturing and engineering to establish and/or maintain proper assignment of part numbers and appropriate inventory levels a t our warehouse -locations.
Candidate profile:
- - - Military training or equivalent experience in electronic system troubleshooting a plus.
- - - Experience in industrial technology and customer support.
- - - Strong problem solving skills with the ability to work on problems of diverse scope.
- - - Basic knowledge of process control and statistics
- - - Assist and support customers in a professional manner.
- - - Complete all required customer, management and engineering paperwork and/or data entry in a timely manner.
- - - A valid driver's license with a good driving record.
- - - Excellent communication skills and the ability to converse effectively in the English language are necessary.
- - A Bachelor's degree in electrical, electronic, mechanical, or industrial engineering is preferred.
Other skills/abilities:
- - Travel by car and by air, with overnight travel is required. Job requires frequent bending and kneeling, lifting of up to 80 lbs.

Keywords: Veterans Prime, Inc., West Sacramento , Field Service Engineer, IT / Software / Systems , West Sacramento, California

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