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Customer Service Support Ii

Company: Ebara Technologies Incorporated
Location: West Sacramento
Posted on: November 14, 2021

Job Description:

Under direct supervision, provides service to customer base at various site locations.ESSENTIAL FUNCTIONSProcess Material Request (MR).Update all spreadsheets accordingly.Create weekly/monthly parts used reports.Run and enter Cycle Counts.Analyze and resolve cycle count discrepancies.Process escalations/SR's.Process warranty claims/SR.Customer service relations providing part updates.Main Back up for Customer Service Support Supervisor.Run the in transit report ensuring all parts have been received in a timely manner.Assist with all incoming and outgoing shipments through service.Complies with EBARA safety policies, including participation in and completion of all required safety training.Maintains clean and safe working environment compliant with Ebara safety policies.Perform other duties as assigned.Competency Statement(s)The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.The ability to perform the essential functions of the position in a cross cultural, demanding and dynamic environment.The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others or property.The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.The ability to work well under pressure, meets multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.EducationHigh school diploma, Associates degree or equivalent experience.ExperienceFour (4) Six (6) years of work related experience in the semiconductor or related area.Working knowledge of general policies and procedures.Strong Customer Relations skills.SKILLS & ABILITIESKnowledge of multiple company products/applications and different type of service reports/lines.Working knowledge of MS Office products including Excel, Word, Outlook, and PowerPoint.Sufficient PC skills to manage information and good ten key data entry skills.Must be detail oriented.Strong verbal and written communication skills are essential. Must be comfortable with redundant work and minute day-to-day variety.Strong relationship building skills with ability to collaborate and work effectively with internal colleagues and customer.Independent worker and identifies and resolves problems in a timely manner.Demonstrated teamwork and organizational skills.Demonstrated excellent written and oral communication skills.

Keywords: Ebara Technologies Incorporated, West Sacramento , Customer Service Support Ii, Hospitality & Tourism , West Sacramento, California

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