Voice Implementation Project Manager II

Company: Astound
Location: West Sacramento
Posted on: May 19, 2023

Job Description:

DescriptionAstound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.
Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.
Position Overview:
Astound Broadband is currently searching for a Voice Implementation Project Manager II (VIPM II) based remotely in any of our major markets including Seattle, WA, Bothell, WA, Portland, OR, Concord, CA, Sacramento, CA, Rocklin, CA and San Luis Obispo, CA. This position is responsible for owning the service delivery process from order submission through customer acceptance of delivered Voice Services. Also responsible for managing projects to install complex VoIP (SIP/PRI/Analog) and Hosted Voice services.
The primary position responsibilities will include, but are not limited to:

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• Maintain regular and clear communication with the customer, manage expectations, and deliver an exceptional customer experience during the service delivery process
  
• Discover and record customer requirements, call flows, and desired system features and functionality
  
• Facilitate response to customer's technical questions associated with VoIP and Hosted Voice services feature functionality, portal operation, call flows and overall solutions design
  
• Prioritize workload and activities based on business objectives
  
• Travel to customer site for installation, testing, and Hosted Voice system feature and functionality training. Verify call processing, call routing, feature interaction and overall VOIP and Hosted Voice platform functionality at time of service activation
  
• Work with and manage Customer, Customer Vendors, Network Engineering, Central Office, Field Services Technicians, and Repair resources to successfully design, configure, and implement VoIP and Hosted PBX services
  
• Provide post-install customer support for trouble resolution, call flow adjustment, training, and Moves, Adds, Changes, and Disconnects
  
• Responsible for all decisions regarding procedural and technical considerations required to complete Hosted Voice product implementations
  
• Assist other Voice Implementation Project Managers and Senior Voice Implementation Manager with implementation projects in market
  
• Provide the first level of escalation to customers for questions and issues related to their existing service 30 days post-install
  
• Other duties as assigned by the Voice Implementation Manager and/or Director of Implementation
  
  Our ideal candidate will possess:
  
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  • 5+ years of work experience of voice service installation, service delivery or customer-facing project management delivering complex telecommunication solutions.
    
  • Prefer 1+ years of previous demonstrated project management experience
    
  • Extensive working knowledge of VOIP, SIP, PRI, and Analog Protocols
    
  • Ability to manage multiple priorities simultaneously
    
  • Ability to communicate technical terms and situations to technical and non-technical individuals
    
  • Significant focus and follow-through with a high attention to detail
    
  • Strong verbal and written communication skills
    
    Is this the career opportunity you've been searching for? Yes? Then let us know about you - apply now!
    Required:
    
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    • High school diploma or equivalent
      
      
      We're Proud to Offer a Comprehensive Benefits Package Including:
      
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      • Competitive compensation including base salary plus uncapped commissions plan (see below for full comp details)
        
      • Paid Time Off/Vacation: 80 hours per year and increases based on tenure with the organization (**PTO/Vacation is specific to our West region and could vary within other geographical regions)
        
      • Paid Holidays: 7 days per year
        
      • Paid Sick Leave based on state and local ordinance
        
      • Insurance options including: medical, dental, vision, life and STD insurance
        
      • 401k with employer match and immediate vesting
        
      • Tuition reimbursement program
        
      • Employee discount program
        
        
        The base salary range in California for this position is $80,000-$98,000, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to California and may not be applicable to other locations.
        
        
        
        Our Mission Statement:
        * Take care of our customers
        * Take care of each other
        * Do what we say we are going to do
        * Have fun
        
        Diverse Workforce / EEO:
        Astound Broadband is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other's differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
        
        Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Astound, West Sacramento , Voice Implementation Project Manager II, Executive , West Sacramento, California