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Assistant Executive Director, Member Services

Company: California School Boards Association
Location: West Sacramento
Posted on: September 18, 2022

Job Description:



Plans, organizes, manages, and provides administrative direction and oversight for all functions and activities of the Member Services Department; directs and administers assigned operations, programs, and activities of the Association; coordinates assigned activities with other Association departments, officials, outside agencies, and the public; fosters cooperative working relationships among Association departments and with intergovernmental and regulatory agencies and various public and private groups; provides highly responsible and complex professional assistance to the CEO/Executive Director in areas of expertise; is part of the senior leadership team, and performs related work as assigned.


  • Assumes full management responsibility for all department programs, services, and activities, including but not limited to Association education through conferences, events, meetings, member trainings, and consulting services, and strategic business partnerships and membership services.
  • Develops, directs, and coordinates the implementation of goals, objectives, policies, procedures, and work standards for the department; establishes, within Association policy, appropriate budget, service, and staffing levels.
  • Manages and participates in the development and administration of the department's annual budget; directs the forecast of additional funds needed for staffing, equipment, materials, and supplies; directs the monitoring of and approves expenditures; directs and implements adjustments as necessary.
  • Selects, trains, motivates, and directs department personnel; evaluates and reviews work for acceptability and conformance with department standards, including program and project priorities and performance evaluations; works with employees on performance issues; implements discipline and termination procedures; responds to staff questions and concerns.
  • Contributes to the overall quality of the department's service by developing, reviewing, and implementing policies and procedures to meet legal requirements and Association needs; continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; assesses and monitors the distribution of work, support systems, and internal reporting relationships; identifies opportunities for improvement; directs the implementation of changes.
  • Contributes to the Association's organization and strategic development goals and objectives and overall agenda and direction by developing and applying subject matter expertise in assigned areas; develop short- and long-range plans that support and impact the strategic direction of the Association; serves on Association leadership teams.
  • Represents the department to other Association departments, member organizations, elected officials, regulatory agencies, community groups, and the public; explains and interprets departmental programs, policies, and activities; negotiates and resolves significant and controversial issues.
  • Conducts a variety of departmental organizational and operation studies and investigations; recommends modifications to programs, policies, and procedures as appropriate.
  • Participates in and makes presentations to the Board of Directors, Delegate Assembly and a wide variety of internal and external committees and boards; performs review of matters in areas of expertise pertaining to the various committees and boards.
  • Attends and participates in professional group meetings; stays abreast of new trends and innovations in the assigned area and other services as they relate to the area of assignment.
  • Maintains and directs the maintenance of working and official departmental files.
  • Monitors changes in laws, regulations, and technology that may affect Association or departmental operations; implements policy and procedural changes as required.
  • Prepares, reviews, and presents staff reports, various management and information updates, and reports on special projects.
  • Responds to difficult and sensitive public inquiries and complaints and assists with resolutions and alternative recommendations.
  • Reads and demonstrates an understanding and adherence to CSBA values, policies, and practices.
  • Demonstrates respect, honesty and professionalism at all times.
  • Oversees a variety of programs that require a high level of customer service.
  • Performs other duties as assigned.

    • This position provides for a wide variety of independent decision-making, within legal and general policy and regulatory guidelines. This position manages and directs other staff, with the responsibility of overall direction, coordination, and evaluation of those roles. This position will carry out supervisory responsibilities in accordance with the organization's policies and all applicable laws. Overall responsibilities of this position include, but may not be limited to, interviewing, training, timekeeping and wage & hour management, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing and resolving complaints.



      Knowledge of:
      • Current pre/K-12 education policy issues.
      • Practices, principles, and delivery of adult learning methods.
      • School Board, School District, County Board of Education and County Office of Education organization and work.
      • California's Public K-12 Education System and knowledge of Education Policy.
      • Knowledge of K-12 topics at the District and County Office of Education level.
      • Administrative principles and practices, including goal setting, program development, implementation, and evaluation, and supervision of staff, either directly or through subordinate levels of supervision.
      • Budget development, contract administration, Association-wide administrative practices, and general principles of risk management related to the functions of the assigned area.
      • Organizational and management practices as applied to the analysis and evaluation of projects, programs, policies, procedures, and operational needs.
      • Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures.
      • Applicable Federal, State and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
      • Methods and techniques for the development of presentations, contract negotiations, business correspondence, and information distribution; research and reporting methods, techniques, and procedures.
      • Record keeping principles and procedures.
      • Modern office practices, methods, and computer equipment and applications related to the work.
      • English usage, grammar, spelling, vocabulary, and punctuation.
      • Techniques for effectively representing the Association in contracts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
      • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and Association staff.

        Ability to:
        • Develop and implement goals, objectives, policies, procedures, work standards, and internal controls for the department and assigned program areas.
        • Provide administrative and professional leadership and direction for the department and the Association.
        • Prepare and administer large and complex budgets; allocate limited resources in a cost effective manner.
        • Plan, organize, direct, and coordinate the work of management, supervisory, professional, and technical personnel; delegate authority and responsibility.
        • Select, train, motivate, and evaluate the work of staff and train staff in work procedures.
        • Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, and regulations.
        • Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
        • Effectively administer special projects with contractual agreements and ensure compliance with stipulations; effectively administer a variety of programs and administrative activities.
        • Conduct effective negotiations and effectively represent the Association and the department in meetings with governmental agencies, contractors, vendors, and various business, professional, regulatory, and legislative organizations.
        • Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
        • Establish and maintain a variety of filing, record keeping, and tracking systems.
        • Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities and meet critical deadlines.
        • Operate and maintain modern office equipment, including computer equipment and specialized software application programs.
        • Use English effectively to communicate in person, over the telephone, and in writing.
        • Use tact, initiative, prudence, and independent judgment within general policy, procedural and legal guidelines.
        • Establish, maintain, and foster positive and effective working relationships with those contacted in the course of performing duties and responsibilities.

          • Any combination of training and experience equivalent to an Bachelor's degree or higher with major coursework in business administration, public administration, finance, education, information technology, legal, political sciences, or related field with seven (7) years of management and/or administrative experience.

            • Employee works in a primarily sedentary office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.
            • Employee is personally responsible for following health and safety guidelines, instructions, and policies.
            • Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and computer screen, and hearing and speech to communicate in person, and over the telephone; must be able to bend, stoop, kneel, reach, push and pull drawers open and closed in the execution of duties.
            • Must be able to sit at computer for long periods of time and have the dexterity to access, enter, and retrieve data using a computer keyboard or calculator, and operate standard office equipment.
            • Employee must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds, hand truck available to assist.
            • Must be able to travel overnight on occasion throughout the state of California.
            • Must have the dexterity and mobility to facilitate or present information to a group, access, enter, and retrieve data using a computer keyboard or calculator, and operate standard facilitation equipment.
              • Travel throughout the state.

                • Possession of, or ability to, obtain a valid California Driver's license by time of appointment.

Keywords: California School Boards Association, West Sacramento , Assistant Executive Director, Member Services, Executive , West Sacramento, California

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