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Primary Care Case Manager

Company: Communicare Health Centers
Location: West Sacramento
Posted on: June 24, 2022

Job Description:

The Primary Care Case Manager provides case management & coordination services to clients with multiple chronic conditions and social stressors. The case manager is a part of a collaborative team working to provide stability & resources to clients living with a variety of complex physical health circumstances. The case manager facilitates communication between the patient, primary care team, behavioral team and other CommuniCare departments and outside agencies. CommuniCare Health Centers is a Federally Qualified Health Center providing comprehensive patient-centered primary care services including medical, dental, substance abuse treatment, behavioral health and outreach services to the low income, multi-ethnic, uninsured and underinsured in the communities we serve.
SCHEDULE: Full-time (40hr/week, some evening hours required) in West Sacramento, California. Some travel in Yolo County will be required.
CommuniCare Health Centers provides an inclusive workplace that promotes and values diversity and life experience.CommuniCare encourages people of all backgrounds to apply including, but not limited to, Black, indigenous, people of color, immigrants, refugees, women, LGBTQI, people with disabilities, veterans, individuals of all ages and religions, as well as those who have experienced the criminal justice system.
RESPONSIBILITIES:The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time with reasonable accommodation or other reasons.


  • Provide care coordination to clients with multiple medical needs and/or those determined to be at high risk for complications.
  • Effectively communicate with both patients and providers in person, via telephone or email.
  • Accompany patients to appointments with providers and in the community as needed to support identified needs.
  • Communicate immediate health issues to the patient's medical provider or care team.
  • Work with all members of the care team and other departmental staff to expedite proactive solutions to issues, serving as primary patient contact for issues concerning care access and service referrals.
  • Provides a consistent source of encouragement, hope, and non-judgmental support to patients with a variety of challenging circumstances.
  • Participates in staff meetings. Assists with coordination of care offering input on patient progress.
  • Maintain clerical duties: medical record charting & patient tracking forms.
  • Responsible for remaining within established ethical standards, including those of confidentiality.
  • Other duties as assigned.Education: Bachelors in social work or other related field recommended, but not required. Experience providing direct services to patients as a case manager or other member of the health care team.
    Knowledge/Experience: Experience working in a social service, health related organization or medical office/clinic. Excellent interpersonal, oral and written communication, and presentation skills. Strong organizational skills and the ability to multitask. Demonstrated ability to assume responsibility and to work independently as well as in a team. Ability to work in a busy environment. Knowledge of medical terminology strongly preferred. A service orientation characterized by cultural sensitivity and polite communication with patients and staff members.
    Special Skills/Equipment: Must provide proof of current driver's license & auto insurance.
    Physical Requirements and Work Environment: *The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to operate office equipment, including computer equipment and phones. Hearing required. Ability to see colors and to bend and move arms in sufficient range of motion to complete patient interactions and train staff. Regular travel to all agency sites required.
    COMPLETED COVID-19 VACCINATION REQUIRED
    SALARY/BENEFITS:Compensation depends on experience. Medical, dental, vision, life insurance, long-term and short-term disability, critical illness and accident plans, retirement with match, EAP, flexible spending account, paid holidays, vacation and sick leave available.

Keywords: Communicare Health Centers, West Sacramento , Primary Care Case Manager, Executive , West Sacramento, California

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