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Employee Relations Manager

Company: Raley's and BelAir
Location: West Sacramento
Posted on: June 17, 2022

Job Description:


Who We Are

The Raley's Companies is a private, family-owned, and purpose-driven retail company headquartered in West Sacramento, CA. Since our founding in 1935, our store operations have grown to include more than 235 locations across four states and four Tribal Nations under eight well-known banners: Raley's, Bel Air, Nob Hill Foods, Raley's O-N-E Market, Bashas', Food City, AJ's Fine Foods and Bashas' Din-- Market. In addition, The Raley's Companies bridges the divide between the physical and digital retail experiences through the operation of Apium Logistics, Fieldera and FieldTRUE. Built on a higher purpose, the organization and our over 21,000 employees are committed to quality offerings, exceptional service and doing right by our team members, communities, and planet.

Today, the Raley's, Bel Air Markets, Nob Hill Foods and Raley's O-N-E Market banners carry on Tom's legacy of innovation by serving as more than grocery stores. Our purpose of changing the way the world eats, one plate at a time, has made Raley's a trusted source for nutrition and wellness. We strive to enhance transparency and education in the food system to help customers make more informed, healthy food choices. We also serve as the destination for the best fresh products, affordable offerings, and personalized service.

Perks & Benefits

* Competitive compensation, paid weekly
* Annual incentive
* Flexible work environment based on the needs of the business
* Retirement Savings Plan - 401(k) including company contributions and matching funds
* Tuition Reimbursement for qualified courses
* Scholarship opportunities for continued education
* Medical, dental, and vision insurance for yourself and eligible dependents
* Paid time off
* Life insurance
* Wellness Programs (Raley's Healthy Lifestyles)
* Flexible Spending Account (pre-tax - commuter, childcare, and medical expenses)
* Health Savings Account
* Corporate store and discount programs (10% off groceries, free items)
* Discounts to amusement parks, gym memberships, mobile phone plans, etc.
* Employee Assistance Program (free financial, legal, and mental health services)
* Charitable contribution opportunity and volunteer time off and community events
* Mileage Reimbursement per Raley's Travel & Expense Policy
* Laptop provided


What You Will Do

As the Team Member Relations Manager, you will lead a team of HR professionals who are responsible for ensuring our organization's treatment of team members is fair, respectful and consistent with our Company values and business objectives. In this role, you will be responsible for monitoring and prioritizing team member concerns via all channels and overseeing the quality of case management and the proper assignment within the Team Member Relations team and to other HR partners. As leader for the team, the Team Member Relations Manager tracks trends and collaborates with appropriate teams to design proactive strategies. You will work on difficult and complex employee relations issues that are highly sensitive and require a high level of professionalism and diplomacy.

How You will Make a Difference

* You will be responsible for the delivery of employee relations consultation and investigative support to over 12,000 team members and leaders through the leadership of the Team Member Relations Team.
* You will develop the policies and procedures used by the company to communicate employee relations questions, issues and investigations.
* You will oversee the Team Member Relations team responses to requests for information, policy interpretation and guidance on a broad range of employee relations matters ensuring the proper identification of solutions and handling of confidential employee matters and information.
* You will ensure the casework of Team Member Relations Specialists are handled consistently and the investigations are brought to closure rapidly and definitively.
* You will provide training to the team on investigative techniques, interpretation of union contracts and company policies and procedures.
* You will investigate the most complex and highly sensitive HR issues, including: conducting claimant, witness, and accused employee interviews; analyzing data from various internal systems; composing investigation reports; proposing remedial action based on investigation findings.
* You will consult and collaborate with business partners, and Legal teams on complex employee investigations and requests for information.
* You will independently manage assigned casework, bringing investigations to closure rapidly and definitively.
* You will manage and provide technical guidance to the Team Member Relations team and create a positive experience as a servant leader.
* You will adapt the department plans and priorities to address resource and operational challenges applying sound independent judgement and decision-making. You will apply your understanding of department objectives in design and implementation of programs, policies and procedures.
* You will cultivate a high-performing team and be accountable for the performance and results of the team.
* You will use complex problem solving and data analysis/metrics to identify trends and develop root cause, corrective actions and reporting dashboards.
* You will analyze casework trends to produce strategic, proactive recommendations to HR and the business to proactively address and mitigate systemic issues.
* You will mentor the team on the use of analysis tools and metrics to identify root causes.
* You will lead or participate in analysis and revision of people programs, policies, and practices to sustain a positive work environment for Raley's team members.
* You may lead or coordinate the employee relations response to crisis-situations impacting team members (e.g. workplace violence, natural disasters) by organizing EAP support or other internal resource response to incidents.

Who You Are

* You are committed to our culture of respect and inclusion, valuing others for who they are and the unique contributions they bring.
* You can demonstrate both quantitative and qualitative reasoning to analyze complex issues
* You are a HR professional with knowledge of state, federal, and legal regulations and requirements related to human resources including EEO, ADA/FLMA, Workers' Compensation, and wage & hour.
* You value a positive employee experience.
* You have a general knowledge of regulatory and contract requirements in area of specialty.
* You like to build relationships at various levels of the organization.
* You like consistency and aspire to create a fair and equitable work environment for all.
* You are a proven leader who effecively balances conflicting demands for resources and attention.
* You demonstrate a high degree of professionalism and diplomacy
* You have the ability to represent the company during legal and agency matters.
* You can remain composed under difficult and sometimes confrontational situations.
* You have strong influencing skills and the ability to remain composed during difficult and sometimes confrontational situations.
* You have interpret complex situations and apply relevant laws, regulations, policies and precedent to evaluate matters correctly.
* You have excellent judgement and ability to accurate assess situations and diagnose and solve problems.
* You can maintain confidentiality of information.
* You can communicate effectively, both verbal and written and group presentation skills.

How you will align with our FAMILY values:

Fearless: You're not afraid to speak up and share your BOLD ideas.

Accountable: You value accuracy and transparency.

Memorable: You make employee feel like they matter, you lead with empathy and leave an impact.

Inspiring: You're positive and adaptable.

Learning: You're constantly keeping up with the everchanging HR landscape.

YOU: You're a team player and bring your unique perspective to the table.


Must Haves

* Bachelor's degree in Business, Human Resources or related degree with five (5+) years or more of experience in employee relations or other human resource experience handling employee relations and routine to complex investigations.
* Additionally, two (2+) or more years of multi-unit HR experience.
* OR the equivalent combination of education, training and experience.
* Some college in relevant field is preferred.

* Experience with wide range of HR investigations including discrimination and harassment complaint handling as well as involuntary termination handling.
* Certification desirable: PHR or SPHR, SHRM-CP or other HR certification with emphasis on employment and labor law.

PHYSICAL DEMANDS - Team members may occasionally experience the following physical demands for extended periods of time:

* Driving - ocassional travel about 25% of the time to various store sites for meetings, trainings, and/or investigations
* Keyboarding and monitor use
* Extended sitting
* Telephone and sitting

Internal Applicants:--- No disciplinary action during the past 6 months.--- Your current leader must recommend that you apply for this position and provide endorsement upon request from HR.--- You must upload a resume and answer all application questions.

Keywords: Raley's and BelAir, West Sacramento , Employee Relations Manager, Executive , West Sacramento, California

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