Employee Relations Manager
Company: Raley's and BelAir
Location: West Sacramento
Posted on: June 17, 2022
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Job Description:
Overview
Who We Are
The Raley's Companies is a private, family-owned, and
purpose-driven retail company headquartered in West Sacramento, CA.
Since our founding in 1935, our store operations have grown to
include more than 235 locations across four states and four Tribal
Nations under eight well-known banners: Raley's, Bel Air, Nob Hill
Foods, Raley's O-N-E Market, Bashas', Food City, AJ's Fine Foods
and Bashas' Din-- Market. In addition, The Raley's Companies
bridges the divide between the physical and digital retail
experiences through the operation of Apium Logistics, Fieldera and
FieldTRUE. Built on a higher purpose, the organization and our over
21,000 employees are committed to quality offerings, exceptional
service and doing right by our team members, communities, and
planet.
Today, the Raley's, Bel Air Markets, Nob Hill Foods and Raley's
O-N-E Market banners carry on Tom's legacy of innovation by serving
as more than grocery stores. Our purpose of changing the way the
world eats, one plate at a time, has made Raley's a trusted source
for nutrition and wellness. We strive to enhance transparency and
education in the food system to help customers make more informed,
healthy food choices. We also serve as the destination for the best
fresh products, affordable offerings, and personalized service.
Perks & Benefits
* Competitive compensation, paid weekly
* Annual incentive
* Flexible work environment based on the needs of the business
* Retirement Savings Plan - 401(k) including company contributions
and matching funds
* Tuition Reimbursement for qualified courses
* Scholarship opportunities for continued education
* Medical, dental, and vision insurance for yourself and eligible
dependents
* Paid time off
* Life insurance
* Wellness Programs (Raley's Healthy Lifestyles)
* Flexible Spending Account (pre-tax - commuter, childcare, and
medical expenses)
* Health Savings Account
* Corporate store and discount programs (10% off groceries, free
items)
* Discounts to amusement parks, gym memberships, mobile phone
plans, etc.
* Employee Assistance Program (free financial, legal, and mental
health services)
* Charitable contribution opportunity and volunteer time off and
community events
* Mileage Reimbursement per Raley's Travel & Expense Policy
* Laptop provided
Responsibilities
What You Will Do
As the Team Member Relations Manager, you will lead a team of HR
professionals who are responsible for ensuring our organization's
treatment of team members is fair, respectful and consistent with
our Company values and business objectives. In this role, you will
be responsible for monitoring and prioritizing team member concerns
via all channels and overseeing the quality of case management and
the proper assignment within the Team Member Relations team and to
other HR partners. As leader for the team, the Team Member
Relations Manager tracks trends and collaborates with appropriate
teams to design proactive strategies. You will work on difficult
and complex employee relations issues that are highly sensitive and
require a high level of professionalism and diplomacy.
How You will Make a Difference
* You will be responsible for the delivery of employee relations
consultation and investigative support to over 12,000 team members
and leaders through the leadership of the Team Member Relations
Team.
* You will develop the policies and procedures used by the company
to communicate employee relations questions, issues and
investigations.
* You will oversee the Team Member Relations team responses to
requests for information, policy interpretation and guidance on a
broad range of employee relations matters ensuring the proper
identification of solutions and handling of confidential employee
matters and information.
* You will ensure the casework of Team Member Relations Specialists
are handled consistently and the investigations are brought to
closure rapidly and definitively.
* You will provide training to the team on investigative
techniques, interpretation of union contracts and company policies
and procedures.
* You will investigate the most complex and highly sensitive HR
issues, including: conducting claimant, witness, and accused
employee interviews; analyzing data from various internal systems;
composing investigation reports; proposing remedial action based on
investigation findings.
* You will consult and collaborate with business partners, and
Legal teams on complex employee investigations and requests for
information.
* You will independently manage assigned casework, bringing
investigations to closure rapidly and definitively.
* You will manage and provide technical guidance to the Team Member
Relations team and create a positive experience as a servant
leader.
* You will adapt the department plans and priorities to address
resource and operational challenges applying sound independent
judgement and decision-making. You will apply your understanding of
department objectives in design and implementation of programs,
policies and procedures.
* You will cultivate a high-performing team and be accountable for
the performance and results of the team.
* You will use complex problem solving and data analysis/metrics to
identify trends and develop root cause, corrective actions and
reporting dashboards.
* You will analyze casework trends to produce strategic, proactive
recommendations to HR and the business to proactively address and
mitigate systemic issues.
* You will mentor the team on the use of analysis tools and metrics
to identify root causes.
* You will lead or participate in analysis and revision of people
programs, policies, and practices to sustain a positive work
environment for Raley's team members.
* You may lead or coordinate the employee relations response to
crisis-situations impacting team members (e.g. workplace violence,
natural disasters) by organizing EAP support or other internal
resource response to incidents.
Who You Are
* You are committed to our culture of respect and inclusion,
valuing others for who they are and the unique contributions they
bring.
* You can demonstrate both quantitative and qualitative reasoning
to analyze complex issues
* You are a HR professional with knowledge of state, federal, and
legal regulations and requirements related to human resources
including EEO, ADA/FLMA, Workers' Compensation, and wage &
hour.
* You value a positive employee experience.
* You have a general knowledge of regulatory and contract
requirements in area of specialty.
* You like to build relationships at various levels of the
organization.
* You like consistency and aspire to create a fair and equitable
work environment for all.
* You are a proven leader who effecively balances conflicting
demands for resources and attention.
* You demonstrate a high degree of professionalism and
diplomacy
* You have the ability to represent the company during legal and
agency matters.
* You can remain composed under difficult and sometimes
confrontational situations.
* You have strong influencing skills and the ability to remain
composed during difficult and sometimes confrontational
situations.
* You have interpret complex situations and apply relevant laws,
regulations, policies and precedent to evaluate matters
correctly.
* You have excellent judgement and ability to accurate assess
situations and diagnose and solve problems.
* You can maintain confidentiality of information.
* You can communicate effectively, both verbal and written and
group presentation skills.
How you will align with our FAMILY values:
Fearless: You're not afraid to speak up and share your BOLD
ideas.
Accountable: You value accuracy and transparency.
Memorable: You make employee feel like they matter, you lead with
empathy and leave an impact.
Inspiring: You're positive and adaptable.
Learning: You're constantly keeping up with the everchanging HR
landscape.
YOU: You're a team player and bring your unique perspective to the
table.
Qualifications
Must Haves
* Bachelor's degree in Business, Human Resources or related degree
with five (5+) years or more of experience in employee relations or
other human resource experience handling employee relations and
routine to complex investigations.
* Additionally, two (2+) or more years of multi-unit HR
experience.
* OR the equivalent combination of education, training and
experience.
* Some college in relevant field is preferred.
* Experience with wide range of HR investigations including
discrimination and harassment complaint handling as well as
involuntary termination handling.
* Certification desirable: PHR or SPHR, SHRM-CP or other HR
certification with emphasis on employment and labor law.
PHYSICAL DEMANDS - Team members may occasionally experience the
following physical demands for extended periods of time:
* Driving - ocassional travel about 25% of the time to various
store sites for meetings, trainings, and/or investigations
* Keyboarding and monitor use
* Extended sitting
* Telephone and sitting
Internal Applicants:--- No disciplinary action during the past 6
months.--- Your current leader must recommend that you apply for
this position and provide endorsement upon request from HR.--- You
must upload a resume and answer all application questions.
Keywords: Raley's and BelAir, West Sacramento , Employee Relations Manager, Executive , West Sacramento, California
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