Call Center Manager
Company: Gainwell Technologies
Location: West Sacramento
Posted on: January 12, 2021
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Job Description:
Job Description:Responsibilities:* Fully engage in real time
performance monitoring to facilitate achievement of service level
agreement requirements.* Maintain and cultivate client
relationships. * Employee management including recognition,
performance evaluation, performance management, hiring and firing.
* Oversight of specialty lines, recommendations on staffing
adjustments based on historical trending or current trending
trajectory. * Work with the Training Coordinator to assess training
needs for new and existing employees.* Partner with internal
stakeholders regarding employee training needs.* Liaise with
subject matter experts regarding industry best practices, process
improvement and customer service to maintain state of the art
Contact Center. * Coordinate with Quality Assessment personnel to
support quality protocol, and excellent customer service.*
Facilitate process improvement. * Other duties as
assigned/required.Education and Experience:* Bachelors degree in
Business Management, Insurance/Healthcare or related field
preferred or equivalent work experience.* Prior supervisory
experience preferred.* Knowledge of pharmacy policy and pharmacy
experience preferred. Key Competencies* Planning and organizing*
Communication skills both written and verbal* Data gathering and
analysis* Problem analysis and problem solving* Judgment*
Presentation skills* Facilitation skills* Coaching skills*
Adaptable* Team player* Approachable* Able to multitask
Keywords: Gainwell Technologies, West Sacramento , Call Center Manager, Executive , West Sacramento, California
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