Director of Service Delivery
Company: Hayden AI
Location: San Francisco
Posted on: April 2, 2026
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Job Description:
About Us At Hayden AI, we are on a mission to harness the power
of computer vision to transform the way transit systems and other
government agencies address real-world challenges. From bus lane
and bus stop enforcement to transportation optimization
technologies and beyond, our innovative mobile perception system
empowers our clients to accelerate transit, enhance street safety,
and drive toward a sustainable future. About the Role Hayden AI is
seeking a Director of Service Delivery to lead and scale our
service delivery operations as we support rapid growth across
public-sector transit and mobility programs. This role is
responsible for ensuring high-quality, timely, and cost-effective
delivery of route annotation, QA, data processing, and related
program management functions that underpin our core products and
customer commitments. Reporting directly to the SVP, Global
Operations, this leader will own execution across both internal
teams and external subcontractors, driving operational excellence,
accountability, and continuous improvement at scale.
Responsibilities: Service Delivery & Operations Leadership Own
end-to-end service delivery for Route Annotation, QA, data
processing, and supporting program management functions. Translate
strategic objectives into executable operating plans, KPIs, and
delivery commitments. Ensure delivery outcomes meet quality, cost,
and timeline expectations for customers and internal stakeholders.
Team & Vendor Management Lead, develop, and scale high-performing
internal teams across service delivery functions. Manage and
optimize the performance of multiple subcontractors and third-party
vendors, ensuring results are delivered through clear SLAs,
metrics, and accountability. Balance hands-on leadership with
delegation, enabling teams and partners to execute effectively.
Quality & Continuous Improvement Establish and maintain quality
standards across annotation, QA, and data processing workflows.
Apply Lean Six Sigma principles to identify inefficiencies, reduce
variation, and improve throughput, quality, and cost. Drive
root-cause analysis and corrective actions for delivery or quality
issues. Program & Stakeholder Management Partner closely with
Product, Engineering, Quality, Field Operations, and Customer teams
to ensure alignment and smooth handoffs. Communicate clearly and
proactively with executive leadership on performance, risks, and
improvement initiatives. Lead complex, cross-functional programs
that require coordination across teams, vendors, and geographies.
Scaling & Operational Maturity Design and evolve scalable service
delivery models, processes, and governance as the business grows.
Build repeatable operating rhythms, dashboards, and management
cadences. Support future growth by improving predictability,
resilience, and cost efficiency of service delivery operations.
Required Qualifications: Bachelor’s degree in Business
Administration, Engineering, Operations Management, Computer
Science, or a related field (or equivalent practical experience).
10 years of experience in service delivery, operations, or program
management roles within technology, data, or services
organizations. Proven experience leading teams while also
delivering results through multiple subcontractors or external
partners. Strong operational rigor with the ability to manage
complex, multi-threaded delivery environments. Excellent executive
communication skills, with comfort operating at both strategic and
tactical levels. Position requires up to 10% travel. Preferred
Qualifications: Lean Six Sigma Green Belt or Black Belt
certification. Experience scaling operations in a high-growth or
startup environment. Familiarity with public-sector or enterprise
customers is a plus.
Keywords: Hayden AI, West Sacramento , Director of Service Delivery, Engineering , San Francisco, California
