Resident Experience Director
Company: Rutherford Management Company
Location: San Anselmo
Posted on: February 19, 2026
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Job Description:
Job Description Job Description Resident Experience Director
Live the Mission. Lead with Hospitality. Make Every Moment Matter.
Location: SF/Marin County, CA | Company: Rutherford Management
Company Are you energized by connecting with people, uplifting the
resident experience, and making properties shine from the inside
out? We're seeking a Resident Experience Director who leads with
heart, thrives on operational excellence, and embraces the
opportunity to create exceptional places to call home. As the
Resident Experience Director, you are the go-to resource for your
community, combining hands-on property oversight, thoughtful
resident care, and strong communication skills. You'll be in the
field, building rapport, solving problems, and making sure each
property under your care reflects our commitment to service, pride,
and hospitality. What You'll Do Create Meaningful Resident
Connections Lead with hospitality in every interaction—respond to
concerns, celebrate wins, and ensure residents feel heard and
valued Respond to resident reviews, follow up on maintenance
satisfaction, and drive retention through authentic,
relationship-based engagement Plan and coordinate resident events
that bring the community together Deliver notices and resident
communications with professionalism and warmth Keep Communities
Running Smoothly Visit 100% of assigned properties regularly to
audit curb appeal, identify repairs, and ensure brand standards are
met Manage and schedule maintenance staff, review work orders, and
provide status updates to residents Monitor project progress,
safety concerns, and incident reports—acting swiftly and
communicating clearly Partner with Regional Managers and the
Director of Construction to coordinate large-scale or emergency
repairs with minimal disruption to residents Support Back-End
Operations with Excellence Complete variance reporting, budget
input, and mileage and payroll submissions accurately and on time
Submit bi-weekly resident activity reports and contribute to
quarterly reviews with occupancy, retention, and demographic
insights Communicate with cross-functional teams to ensure seamless
information flow and an elevated resident experience Who You Are A
people-first professional who genuinely loves to connect, support,
and make things better A proactive problem-solver who moves
quickly, communicates clearly, and follows through every time
Highly organized and detail-oriented, with a keen eye for curb
appeal and property presentation Experienced in multifamily
operations, customer service, or property management Comfortable
with mobile and digital tools for timecards, reporting, and
communication What You'll Get A role where you're out in the field,
engaging directly with residents and communities every day A
supportive team that believes in collaboration, integrity, and
service excellence Growth opportunities in a company that values
hospitality, accountability, and purpose Competitive compensation,
full benefits, mileage reimbursement, and housing discounts (where
applicable) This position is based primarily out of Tiburon, CA and
requires travel between Marin County and San Francisco as part of
regular responsibilities. Be the reason someone feels truly at
home. Apply now to join a team where people matter, details count,
and service makes all the difference. Background Check and Drug
Screen Required
Keywords: Rutherford Management Company, West Sacramento , Resident Experience Director, Construction , San Anselmo, California
