Front Office Supervisor

Company: COMMUNICARE HEALTH CENTERS
Location: West Sacramento
Posted on: May 23, 2023

Job Description:

Job Details

Job Location
West Sacramento - West Sacramento, CA

Description

The Front Office Supervisor works under the direction of the Clinic Manager to maintain cohesiveness of the Medical clinics front office operations and to provide quality customer service to patients. This person is responsible for oversight of Front Office staff. They assist reception staff in education patients about the various health care coverage programs made available to clients seeking medical services at the clinic. CommuniCare Health Centers mission emphasizes nonjudgmental care, preventive care, health education and community referrals to address the broad spectrum of health and lifestyle concerns of clients served.

SCHEDULE:40 hours per week, 8:00 am to 5:00 pm, Monday Friday. An occasional evening may be required. Primary site and shift at Salud Clinic in West Sacramento. May be asked to fill in at the Hansen Clinic in Woodland or Davis Community Clinic in West Sacramento.

RESPONSIBILITIES:

The following reflects managements definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Responsible for ensuring quality customer service for patients and the day-to-day supervision of the reception staff. Responsible for scheduling staff and shift coverage to assure reception and administrative duties are adequately supported. Provide reception coverage during staff shortages.
• Recruit, train and evaluate job performance of the reception team members.
• Assist the staff with registration and appointment systems including reminder calls and missed appointments. Oversee staff on procedures in making appointments. Help staff with scheduling problems, patient waiting time, and other areas of concern to increase efficient services.
• Oversee systems to verify patient eligibility for Medi-Cal, Healthy Family, county MIA, and other programs. Review and educate patients about eligibility processes. Act as resource for staff on third party payors/ Provide patient and staff education on eligibility for special programs including BCEDP, SOFP, CHDP, etc.
• Support reception staff with patient concerns and problems. Assist with systems of communication between reception and back office staff. Oversee clinic functions with Clinic Manager is off site.
• Ensure the waiting room and reception areas are maintained in such a manner to ensure the comfort and safety of our clients, visitors and staff.
• Oversee specialty clinic schedules including but not limited to: Optometry, Dermatology, Pediatrics and Orthopedics.
• Assist with other projects as needed.
  
  Qualifications
  
  MINIMUM POSITION REQUIREMENTS:
  
  Education: BA/BS degree or one year experience in a medical office, hospital or clinic.
  
  Experience: Supervisory or customer experience in a medical office, hospital or clinic preferred. Demonstrated ability to meet deadlines and work effectively in a team. Demonstrated commitment to high quality health care for low income, multicultural populations.
  
  Special Skills/Equipment: Bilingual Spanish/English preferred. Computer word processing experience preferred. Excellent communication skills and ability to work in a culturally diverse environment. Must provide proof of current drivers license and auto insurance.
  
  Expectations: Attendance and punctuality is necessary. Ability to work well with a multidisciplinary team. Ability to problem solve, and be self-motivated. Must have a commitment to excellence and high standards. Must have excellent written and oral skills, strong organizational, problem-solving and analytical skills. Must have ability to manage priorities and workflow. Required to have versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm and have acute attention to detail. Expected to have strong interpersonal skills and have the ability to understand and follow written/verbal instructions. Able to work independently with little or no supervision. Required to have the ability to deal effectively with a diversity of individuals at all organizational levels and with external customers.
  
  Physical Requirements: Ability to operate office equipment, including computer equipment; ability to bend and lift up to 25 pounds; hearing is required. Ability to bend and move hands and arms with sufficient range of motion to complete data entry. Prolonged standing and occasional sitting required. Ability to bend, kneel, lift and twist as needed.
  
  PAY RATE:
  

• The pay range for this position is $64,480/yr-$73,500/yr. Starting pay within this range will vary depending on the job-related knowledge, skills, and experience.
• May be eligible for annual 2% + 0-2% merit-based pay adjustment (0-4%).
  BENEFITS
  
  • Medical Insurance: Kaiser, Sutter Health Plus, Wester Health Advantage
  • Dental/Vision
  • Flexible Spending Plan (before-tax savings plans)
  • Employee Assistance
  • Retirement 403b (including match)
  • Robust PTO, Floating Holiday, Emergency Sick Time, & Paid Holidays
    ADDITIONAL BENEFITS
    
    • Professional training and/or conference/travel fees paid by organization
    • Resilience/ professional development support opportunities, including but not limited to: Licensed clinical consultation group, group team meetings, Persons of Color Coalition and specialized clinical consultation group for those providing services in Spanish

Keywords: COMMUNICARE HEALTH CENTERS, West Sacramento , Front Office Supervisor, Administration, Clerical , West Sacramento, California